🤝 Let’s Connect
At Versapay, we believe in real support from real people.
Whether you’re troubleshooting an issue, asking about a feature, or just need a little guidance, our team is here to help.
You can reach us by:
Phone: +1 (866) 999-8729
Messenger (chat): available directly on help.versapay.com
Help Center: help.versapay.com — search hundreds of articles written by our support experts.
No matter the question, we’re committed to providing clear answers and helpful guidance every step of the way.
💻 Get Help Through Our Messenger
Our in-app Messenger is the fastest way to connect with our Support team.
Here’s how to get started:
Look for the Messenger icon
You’ll find it at the bottom-right corner of your screen on our website or inside the Versapay app.Click “Contact Us”
Select this option to open a new conversation.Start a chat or search FAQs
You can chat directly with a Support Specialist or browse recommended articles right inside Messenger.Step away anytime
If you can’t stay online, no problem — you’ll receive an email notification when we reply so you can pick up right where you left off.
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☎️ Call Our Support Line
Prefer speaking with someone directly? We’re happy to help by phone.
You can reach Versapay Support at:
📞 +1 (866) 999-8729
Hours of Operation:
24/7 (Excluding some major holidays)
When you call, please have the following handy:
Your company name and email address
Merchant ID (if applicable)
The invoice number or portal name (if applicable)
A brief description of your issue
This helps us route your inquiry quickly to the right specialist.
🕓 Response Times and Expectations
We aim to respond as quickly as possible:
Chat and Messenger: Within one business day
Email or ticket follow-up: Within one business day
Phone support: Live help during open hours
If your issue requires deeper investigation or escalation, we’ll let you know and keep you informed every step of the way.
🌍 Other Ways to Stay Connected
System Status Updates: Check status.versapay.com for real-time platform health and maintenance notices.
Product Updates: Visit updates.versapay.com for the latest features and improvements.
🧭 Tips for Getting the Fastest Help
Use the same email address you use to log in to Versapay.
Include screenshots or error messages if possible.
For vendor-related questions (e.g., updating billing information), include your vendor name or invoice reference.
Be as specific as possible — it helps us resolve your issue faster.
💬 We’re Here for You
Every question, big or small, matters to us.
Our mission is to make your experience with Versapay simple, transparent, and supported by people who care.