# Versapay Support Hub

> We’re here to support you - How can we help?

## Contact-us

- [Get in Touch – We’re Here to Help](https://help.versapay.com/en/articles/11116367-get-in-touch-we-re-here-to-help.md): Need support? Whether you’re a new visitor, a long-time client, or somewhere in between, we’re here to ensure your questions get answered.

## Getting Into the Platform

- [Account Invitation](https://help.versapay.com/en/articles/10875005-account-invitation.md): Getting Started with Versapay
- [How do I reset my password?](https://help.versapay.com/en/articles/10323433-how-do-i-reset-my-password.md): The purpose of this article is to successfully walk through how to reset your password to access the system.
- [How do I reset my security questions?](https://help.versapay.com/en/articles/10874994-how-do-i-reset-my-security-questions.md): The purpose is to guide and/or inform users on how they can achieve reseting their security questions.
- [How do I create a Versapay account?](https://help.versapay.com/en/articles/10875001-how-do-i-create-a-versapay-account.md): Guidance on how to create a Versapay Account.
- [How can I unlock or regain access to my Versapay account?](https://help.versapay.com/en/articles/12526657-how-can-i-unlock-or-regain-access-to-my-versapay-account.md): Find out how to regain access when your account is locked or inaccessible.
- [How can I resolve login issues on my Versapay account?](https://help.versapay.com/en/articles/12530951-how-can-i-resolve-login-issues-on-my-versapay-account.md): Troubleshooting your login issues.
- [Full Access VS Express Access](https://help.versapay.com/en/articles/12552610-full-access-vs-express-access.md): Learn about the two access levels available in VersaPay and what each one can do
- [Why do I receive access confirmation codes when using the Versapay portal?](https://help.versapay.com/en/articles/12552419-why-do-i-receive-access-confirmation-codes-when-using-the-versapay-portal.md): Find out why VersaPay uses access codes as part of our security measures.
- [Why can’t Express Users log in to the Versapay portal, and how can they access invoices or gain full account access?](https://help.versapay.com/en/articles/14006530-why-can-t-express-users-log-in-to-the-versapay-portal-and-how-can-they-access-invoices-or-gain-full-account-access.md)
- [How can I regain access to my Versapay account if it is closed or access is disabled?](https://help.versapay.com/en/articles/14896131-how-can-i-regain-access-to-my-versapay-account-if-it-is-closed-or-access-is-disabled.md)
- [How can I re-enable a user’s access to the Versapay Customer Portal and resolve login issues?](https://help.versapay.com/en/articles/16163343-how-can-i-re-enable-a-user-s-access-to-the-versapay-customer-portal-and-resolve-login-issues.md)
- [How to Register or Move Your Magtek DynaProGo Signature Pad](https://help.versapay.com/en/articles/16910800-how-to-register-or-move-your-magtek-dynaprogo-signature-pad.md): Step-by-step guide for registering a new Magtek DynaProGo signature pad or moving an existing device to a different workstation in VitalEdge Intellidealer.

## Account Management

- [How do I change my contact information or mailing address on my Versapay account?](https://help.versapay.com/en/articles/10875051-how-do-i-change-my-contact-information-or-mailing-address-on-my-versapay-account.md)
- [How can I update the email address associated with my Versapay account?](https://help.versapay.com/en/articles/16862166-how-can-i-update-the-email-address-associated-with-my-versapay-account.md): Email account management in Versapay
- [How to Reset a User Password in Access MY IQ](https://help.versapay.com/en/articles/16976589-how-to-reset-a-user-password-in-access-my-iq.md): Step-by-step guide for merchant administrators to reset a user's password in the FIS Access MY IQ portal.

## Understanding Your Invoice and Payments

- [How do I make a partial payment on an invoice?](https://help.versapay.com/en/articles/10875074-how-do-i-make-a-partial-payment-on-an-invoice.md)
- [How do I pay my invoice?](https://help.versapay.com/en/articles/10875077-how-do-i-pay-my-invoice.md)
- [How do I access my historic invoices?](https://help.versapay.com/en/articles/10875072-how-do-i-access-my-historic-invoices.md)
- [Who should I contact for invoice support, and how can I retrieve contact information?](https://help.versapay.com/en/articles/10875067-who-should-i-contact-for-invoice-support-and-how-can-i-retrieve-contact-information.md)
- [How do I pay a statement?](https://help.versapay.com/en/articles/10875070-how-do-i-pay-a-statement.md)
- [How do I download a PDF of an invoice?](https://help.versapay.com/en/articles/10875040-how-do-i-download-a-pdf-of-an-invoice.md)
- [How do I view my invoices?](https://help.versapay.com/en/articles/10875024-how-do-i-view-my-invoices.md): Managing and viewing invoices.
- [How do I add my payment method \(Bank Account or Credit Card\)?](https://help.versapay.com/en/articles/10875083-how-do-i-add-my-payment-method-bank-account-or-credit-card.md)
- [How do I download multiple invoices?](https://help.versapay.com/en/articles/10875091-how-do-i-download-multiple-invoices.md)
- [Why am I not receiving Versapay invoice and payment notifications, and how can I resolve this issue?](https://help.versapay.com/en/articles/12149169-why-am-i-not-receiving-versapay-invoice-and-payment-notifications-and-how-can-i-resolve-this-issue.md)
- [How can I manage and remove payment methods in Versapay?](https://help.versapay.com/en/articles/16414489-how-can-i-manage-and-remove-payment-methods-in-versapay.md)
- [Why can't I see my invoice in Versapay, and how can I resolve it?](https://help.versapay.com/en/articles/13834976-why-can-t-i-see-my-invoice-in-versapay-and-how-can-i-resolve-it.md)
- [Why are emails for invoice notifications or access codes not being received in Versapay?](https://help.versapay.com/en/articles/13066915-why-are-emails-for-invoice-notifications-or-access-codes-not-being-received-in-versapay.md)
- [Who is responsible for managing and updating account and invoice information in Versapay, and what actions should users take for corrections or updates?](https://help.versapay.com/en/articles/14907302-who-is-responsible-for-managing-and-updating-account-and-invoice-information-in-versapay-and-what-actions-should-users-take-for-corrections-or-updates.md)
- [How can I update the email address or account details in Versapay?](https://help.versapay.com/en/articles/14907350-how-can-i-update-the-email-address-or-account-details-in-versapay.md)
- [How can I resolve common payment issues and update payment methods in Versapay?](https://help.versapay.com/en/articles/15041807-how-can-i-resolve-common-payment-issues-and-update-payment-methods-in-versapay.md)
- [How can I manage autopay and bank account settings in Versapay?](https://help.versapay.com/en/articles/16994981-how-can-i-manage-autopay-and-bank-account-settings-in-versapay.md)
- [How does AutoPay work in Versapay, and how can I manage payment methods?](https://help.versapay.com/en/articles/17512716-how-does-autopay-work-in-versapay-and-how-can-i-manage-payment-methods.md)

## Product & Status Updates

- [Checking System Status](https://help.versapay.com/en/articles/11202120-checking-system-status.md): Stay informed about Versapay’s platform health, performance, and availability at all times.
- [Product Updates](https://help.versapay.com/en/articles/11228438-product-updates.md): Stay Informed About What’s New at Versapay

## Understanding Your Payments

- [NetSuite Refund Methods for Legacy Merchants](https://help.versapay.com/en/articles/16908432-netsuite-refund-methods-for-legacy-merchants.md): Step-by-step guide for legacy merchants on how to process refunds in NetSuite for cash sales, invoices, and customer deposits.

## Additional Resources

- [Developer Hub Overview](https://help.versapay.com/en/articles/12562585-developer-hub-overview.md)
- [Versapay Tickets Portal](https://help.versapay.com/en/articles/13639586-versapay-tickets-portal.md): The Versapay Tickets Portal lets authorized users view, search, and track all support tickets for their organization in one place, accessible through the in‑app Messenger or Help Center.
- [Support Messenger - Versapay Portal](https://help.versapay.com/en/articles/14174886-support-messenger-versapay-portal.md): The VersaPay Support Messenger is a convenient self‑service support tool designed to help you quickly find answers, manage support requests, and stay informed about service status — all without lea...

## Security & Compliance

- [Accessing Security and Compliance Documents](https://help.versapay.com/en/articles/13632742-accessing-security-and-compliance-documents.md): Versapay's security and compliance documentation and how to access them