If a user in your organization needs their Access MY IQ password reset, an administrator can trigger the reset on their behalf. This will send the user an email with instructions to create a new password.
Before you begin
You will need administrator access to the Access MY IQ portal and the user's account details. Only administrators can initiate a password reset on behalf of another user.
Steps to reset a user's password
Go to the Access MY IQ website: https://www.accessmyiq.com/login and sign in.
Enter your Merchant ID in the field provided and select Find.
Select your organization from the list, then select OK. Your merchant name will appear at the top of the page to confirm you are in the right account.
In the left-hand navigation menu, go to Administration and select User Administration.
Locate the user whose password needs to be reset, then select View next to their name.
On the User Profile page, select the Reset button next to the Password field.
When prompted, confirm you want to send a password reset email to the user.
The user will receive an email from Access MY IQ within a few minutes containing a link to set a new password. Ask them to check their spam or junk folder if they don't see it in their inbox.
Need help?
If the user does not receive the reset email or you encounter any issues during this process, please contact our support team for assistance.