Visit the password reset page at secure.versapay.com or click Forgot password? on the login page.
Enter the email address registered to your Versapay account in the field provided and click Send Instructions. You’ll receive an email to set up a new password. Note: The reset link is only valid for 20 minutes after it has been clicked.
Once received, click Forgot Password. You are redirected to the password reset page.
Enter a new password. Ensure your new password meets the following requirements:
At least 12 characters long.
Contains at least one lowercase letter.
Contains at least one uppercase letter.
Contains at least one number.
Enter the new password again then click Reset Password to complete the password change. This logs you back into your Versapay account. Reset password page
Email Troubleshooting Tips: Make sure you enter the correct email address linked to your Versapay account while requesting a reset email. If the email is not found in your inbox, check the spam or junk folders. Additionally, you can configure your mailbox settings to ensure automated messages from Versapay aren’t blocked.- Server-Level Blocking: Emails may be blocked or filtered at the server or domain level. Request your IT team or domain administrator to verify that emails from Versapay are not being blocked.
Multi-Supplier Account Behavior: If your email is associated with multiple supplier accounts, password reset emails may reference the supplier that was first linked to your Versapay login. This is expected behavior and does not affect your ability to access other accounts.
Note: If there’s an issue with your new password (you’ve re-used a previous password, for example), you will be prompted to enter another password. If your account becomes locked due to multiple incorrect login attempts, wait for the lock to lift and then follow the password reset instructions to regain access. After resetting your password, you will be prompted to set up new security questions to enhance your account security.- Express User Password Setting: If you are an Express User or have not created a full password yet, use the password reset link on the login page to set a password. After setting a password, log in again and enter the verification code if prompted.
Verification Code Handling: If you receive a verification code email, manually type the code instead of copying and pasting to avoid errors caused by extra spaces.
If you encounter issues with security questions during the password reset process, contact Versapay support to clear them. Once cleared, attempt the password reset again using the “Forgot Password” option. Additionally, if you face a reset block or multiple reset failures, please wait 24 hours and retry the password reset process. For further difficulties, reach out to Versapay support directly.If you suspect your email address is not correctly associated with your account, contact your supplier to confirm or update your contact email. Versapay cannot make these changes directly.