Visit the password reset page at secure.versapay.com or click Forgot password? on the login page.
Enter the email address registered to your Versapay account in the field provided and click Send Instructions. You’ll receive an email to set up a new password. Note: The reset link is only valid for 20 minutes after it has been clicked.
Once received, click Forgot Password. You are redirected to the password reset page.
Enter a new password. Ensure your new password meets the following requirements:
At least 12 characters long.
Contains at least one lowercase letter.
Contains at least one uppercase letter.
Contains at least one number.
Enter the new password again then click Reset Password to complete the password change. This logs you back into your Versapay account. Reset password page
Email Troubleshooting Tips: Make sure you enter the correct email address linked to your Versapay account while requesting a reset email. If the email is not found in your inbox, check the spam or junk folders. Additionally, you can configure your mailbox settings to ensure automated messages from Versapay aren’t blocked.
Note: If there’s an issue with your new password (you’ve re-used a previous password, for example), you will be prompted to enter another password. If your account becomes locked due to multiple incorrect login attempts, wait for the lock to lift and then follow the password reset instructions to regain access. After resetting your password, you will be prompted to set up new security questions to enhance your account security.
If you encounter issues with security questions during the password reset process, contact Versapay support to clear them. Once cleared, attempt the password reset again using the “Forgot Password” option. Additionally, if you face a reset block or multiple reset failures, please wait 24 hours and retry the password reset process. For further difficulties, reach out to Versapay support directly.