Visit the password reset page at secure.versapay.com or click Forgot password? on the login page.
Enter the email address registered to your Versapay account in the field provided and click Send Instructions. You’ll receive an email to set up a new password. Note: The reset link is only valid for 20 minutes after it has been clicked.
Once received, click Forgot Password. You are redirected to the password reset page.
Enter a new password. Ensure your new password meets the following requirements:
At least 12 characters long.
Contains at least one lowercase letter.
Contains at least one uppercase letter.
Contains at least one number.
Enter the new password again then click Reset Password to complete the password change. This logs you back into your Versapay account. Reset password page
Note: If there’s an issue with your new password (you’ve re-used a previous password, for example), you will be prompted to enter another password. If your account becomes locked due to multiple incorrect login attempts, wait for the lock to lift and then follow the password reset instructions to regain access. After resetting your password, you will be prompted to set up new security questions to enhance your account security.
Account Recovery Without Security Question Access
If you are unable to reset your password because you cannot answer your security question:
Contact Versapay customer support to request that your security questions be cleared.
Once your security questions are cleared, follow the password reset steps outlined above to regain access to your account.
In these cases, you will need to have access to the email associated with your Versapay account, as the password reset instructions will be sent there. If you do not receive the password reset email, ensure your email is correctly entered and registered with your account. If the account setup has not been finalized, complete the sign-up process to receive the reset email.
Access Issues as an Express User
If your account was set up as an Express User:
You will not have a login password. However, you can still view invoices and make one-time payments using the links provided in your invoice notification emails.
For full account management access, you will need to set a password by using the password reset link provided by Versapay. Once you click the link (valid for 20 minutes), you can set a new password. After this, you will be able to log in and manage the account.
Steps to Gain Full Account Access
Initiate a Password Reset:
Visit the Versapay login page and click the "Forgot Password" or "Reset Password" option.
Enter the email address associated with your Express account.
Follow the instructions sent to your email to create a secure password.
Set Security Questions:
Once you’ve created a password, you’ll be prompted to set up security questions.
Choose questions and answers that are secure but memorable to you.
Sign In with Your New Credentials:
Use your email address, new password, and security questions to log in to the Versapay portal.
This completes your transition to a full account, and you’ll no longer require authorization codes to access your account.
Benefits of Full Account Access
Streamlined Access: Sign in securely with just an email and password, without the need for frequent access code verifications.
Enhanced Account Management: Obtain full control over your Versapay portal, enabling better oversight of payments and linked accounts.
Improved Security: Protect your account with both a strong password and security questions.
Transitioning to a full account not only saves time but also offers a simplified and secure way to manage your transactions in Versapay.
Managing Disabled Accounts
If your account has been disabled, you must contact your supplier (the invoicing company) directly. Suppliers are responsible for managing your account and invoice settings in Versapay. Only your supplier can:
Enable a disabled account.
Correct invoice details or account information.
Versapay cannot override actions initiated by your supplier. Make sure you reach out to the appropriate contact at your supplier company for further assistance.
Account Verification and Supplier’s Role
If you cannot log in to your account or need help verifying account or invoice information, you should also contact your supplier. While Versapay provides tools to help you manage your account and invoices, your supplier maintains control over creating and updating account details. They can correct inaccurate information or guide you regarding account access issues.
Redirect Issue When Attempting to Log In
If attempting to log in redirects you to a payment page, try resetting your password by:
Navigating to the password reset page at secure.versapay.com and selecting "Forgot Password."
Following the instructions in the password reset email to regain account access.
If you are trying to access a different account (e.g., a supplier’s billing portal), contact the supplier’s billing team for further details.