If you need to reset or change your security questions for your Versapay account, you’ll need to contact your supplier, vendor, or landlord directly.
Versapay does not manage account security questions on behalf of vendors, so your supplier must initiate the reset process.
1. Contact Your Supplier or Vendor
Reach out to your supplier or vendor using the contact information they’ve provided — usually the Accounts Receivable or Billing contact listed on your invoices.
In your message, include:
Your company name
The email address associated with your Versapay account
A brief note requesting a reset of your security questions
If you’re unsure who your supplier contact is, you can refer to your invoice or previous email communications from them.
2. Wait for an Email with Reset Instructions
Once your supplier receives your request, they’ll trigger an email to you with instructions on how to reset or update your security questions.
That email will come from Versapay on behalf of your supplier. It will contain a secure link that allows you to complete the reset process safely.
Tip: Be sure to check your junk, spam, or promotions folders in case the message is filtered out of your main inbox.
3. Complete the Reset Process
Follow the link in the email to verify your identity and choose new security questions and answers.
Make sure your answers are easy for you to remember but difficult for others to guess.
Avoid using information that could be publicly available (such as names or birthdays).
Once completed, your new security questions will be saved automatically.
4. Having Trouble Receiving the Email?
If your supplier confirms they’ve sent the reset email but you haven’t received it:
Check your spam or junk folder.
Search your inbox for messages from @versapay.com.
If you still haven’t received it, reach back out to your supplier to confirm the correct email address is on file and have them resend the request.