Why am I not receiving Versapay invoice and payment notifications, and how can I resolve this issue?
If you’ve stopped receiving invoice and payment notifications from Versapay after previously receiving them, this may be due to email settings or server issues. Below are the possible causes and steps to resolve these issues.
Common Reasons for Notification Issues
Emails Marked as Spam - If you or your system marked emails from the sender as spam, future messages will be blocked and won’t be delivered.
Sender Blocked by Email Server - Your email server may have a block or filter preventing emails from Versapay, such as those from "[email protected]."
Email Notifications Disabled for Specific Actions - Notifications might stop if certain configurations are incorrect, such as when publishing zero-balance invoices.
Steps to Resolve Notification Issues
1. Stop Marking Emails as Spam
Check Spam Folder: Locate past emails from Versapay in your spam folder and mark them as "not spam."
Avoid Marking Future Emails: Ensure that any email from the sender address, such as "[email protected]," isn’t marked as spam moving forward.
2. Whitelist Sender's Email Address
Ask Your IT Team for Assistance: Request your IT team to whitelist the sender’s email address (e.g., "[email protected]") in your organization’s email system. This includes: - Adding the address to an allow list in spam filters and mail servers. - Updating your mail gateway to ensure no blocks are in place.
3. Review Invoice Publishing Settings
If you wish to avoid sending notifications for certain invoices: - Publish or sync the invoice with a zero balance. Email notifications are triggered when invoices have a balance.
By following these steps, you can resolve most notification issues and ensure a smoother communication process through Versapay.
Related Topics
Troubleshooting Email Notifications
Versapay Email Configuration in Netsuite ERP
Managing Client Communication Preferences