Why Do I Receive Access Confirmation Codes When Using the Versapay Portal?
The access confirmation code is a key security feature of the Versapay portal designed to protect your account and sensitive information. Below, you'll find the main reasons behind receiving these codes and how to handle them effectively.
Reasons for Receiving Access Confirmation Codes
You may receive an access confirmation code under the following circumstances:
Accessing from a Different Location or Device: The system triggers a code request when logging in from an unverified device or location. This ensures any new device accessing your account is properly authenticated.
Opening Invoices via Email: If you click on an invoice link sent to your email, a security check will trigger the code requirement before displaying the invoice.
Cleared Browser History or Cookies: A cleared browser history or cookies can cause the system to treat your device as unverified, requiring extra verification.
Access Codes for Express Users
If your account is set up as an Express user, the system enforces use of access confirmation codes as an additional security measure because:
No Password or Security Questions: Express users do not set up a password or security questions when creating their account. Therefore, the system requires a code for authentication every time access is attempted.
Uninitiated Access: If you did not attempt to log in but received a code, it may indicate that your account's email link has been used from an external or new device.
Best Practices for Handling Access Confirmation Codes
To avoid issues while using confirmation codes, follow these tips:
Manually Enter the Code: Instead of copying and pasting, manually type the code into the field to prevent extra spaces or formatting errors that could cause the code to fail.
Monitor Activity for Unauthorized Access: If you suspect unauthorized attempts to access your account, change your email password and contact customer support for further assistance. Rest assured, you can ignore codes sent to your email if you did not initiate the login yourself.