Who Can Update Contact Information
Because Versapay is a payment and invoicing platform that connects buyers and vendors, account information is managed by your vendor (the company sending you invoices). This ensures that billing records, statements, and payment communications remain accurate and secure.
If you need to update your:
Mailing or billing address
Contact name or phone number
Company name or department contact
Please reach out directly to your vendor (the business or organization billing you through Versapay).
Where to Find Your Vendor’s Contact Details
You can typically locate your vendor’s contact information:
On your invoice — look for a “Remit To” or “Contact Us” section
Within emails sent from Versapay on your vendor’s behalf
Your vendor’s contact email or phone number is the best point of contact for updating address or contact information.
Why You Need to Contact Your Vendor
Updating contact or address information affects more than just your login — it impacts billing accuracy, payment records, and audit trails.
By routing updates through your vendor:
Accuracy is maintained between Versapay and your vendor’s accounting system.
Security is ensured — only verified vendors can change sensitive business information.
Invoices and notifications continue to reach the correct recipients.
If You Need to Change Your Email Address
If your update involves changing the email address you use to log in to Versapay, the process is slightly different.
Your email address serves as your login ID, so it must be updated by creating a new user profile and disabling the old one — a process only admins can perform.
Tips for a Smooth Update
Provide clear details — include your current contact information and exactly what needs to be changed.
Include invoice references — this helps your vendor locate your account faster.
Allow processing time — changes may take a few business days, depending on your vendor’s internal process.
Verify after update — once your vendor confirms, log in to your Versapay account to ensure the new information appears correctly.
Need More Help?
If you’ve contacted your vendor and are unsure who to reach or haven’t received a response:
Reach out to Versapay Support with a copy of your invoice, and our team can help identify the correct vendor contact.