Your email address in Versapay serves as both your login ID and your unique identifier in your vendor’s portal.
Because of this, once you’ve started receiving notifications or have already been invited to the portal, your existing email address cannot be edited or changed directly.
Instead, you’ll need to invite your new email address to the portal as a new user and then disable your old one.
1. Why Your Email Address Can’t Be Changed
In Versapay, your email address is used to securely link your identity to your company’s account and invoices.
To maintain data integrity and account security, email addresses cannot be overwritten once they’ve been activated.
The good news is, if you have Admin access, you can easily add your new address and deactivate the old one in just a few steps.
2. Add Your New Email Address
Log in to the Versapay portal using your current email (the one you want to replace).
From the main dashboard, navigate to the Users page.
Click Add User.
Enter your new email address and any required details (e.g., name, role).
Click Invite User.
You’ll receive an email invitation at your new address. Follow the instructions in that email to accept the invite and create your new login credentials.
3. Disable Your Old Email
Once you’ve successfully logged in to the portal using your new email address, return to the Users page to disable your old one:
Locate your old email address in the user list.
Click Disable User (or similar option, depending on your portal version).
Disabling removes access for the old login but keeps all associated data intact under your new account.
4. If You’re Not an Admin
If you don’t have Admin access, reach out to your company’s portal administrator and ask them to invite your new email address and disable the old one on your behalf.
If your company only has one active user and you no longer have access to that email, contact your vendor directly to request assistance. They can verify your identity and help trigger a new invitation.
5. Updating Your Vendor’s Contact Records
If your old email address was listed as the default or primary contact for your company, your vendor may also need to update their customer record.
In this case:
Contact your vendor directly.
Ask them to replace your old email with your new one as the primary contact for billing and communication purposes.
This ensures you’ll continue to receive all payment notifications, reminders, and invoices at your correct address.