(Coming early April)
Using the Messenger, you can:
Search and self‑serve help content
Ask questions using our Virtual Support Assistant
View and track your open and closed support tickets
Check the status of VersaPay products and services
Getting Started
Step 1: Log in to the VersaPay Portal
Navigate to https://secure.versapay.com/ and log in using your username and password.
Step 2: Open the Support Messenger
Once logged in, click the Messenger icon located in the bottom‑right corner of your screen.
Step 3: Explore the Messenger Hub
The Messenger serves as your central hub for support interactions. From here, you can access:
Recent conversations with the Virtual Support Assistant
Open and closed support tickets
Help content and system status updates
On the Messenger home screen, you’ll see:
An overview of your recent interactions and tickets
A search option to find help articles
The current status of VersaPay products and services, which may help identify any active issues impacting your service
Using the Messenger
Messages Tab
The Messages tab allows you to:
Start a new conversation with the Virtual Support Assistant
Review previous conversations
To begin, click the “Message…” field and type your question.
Tickets Tab
The Tickets tab lets you view:
All open support tickets
Previously closed tickets
Current ticket statuses and updates
Help Section
The Help section provides access to basic help content so you can quickly find answers without needing to contact Support.
Lastly, the help section, is there for you to self-serve basic help content that
Asking a Question
The Messenger is powered by VersaPay’s existing help content, making it easy to find answers to common questions.
Example question:
“How does a user set up an AutoPay agreement? Please provide the instructions.”
After submitting your question, the response will appear directly in the Messenger window. You can continue the conversation to ask follow‑up questions or clarify details as needed.
If your question is fully answered, you can let the Virtual Support Assistant know — no further action required.
Always Available
The Support Messenger is available anytime you’re logged into the VersaPay Portal, so you can return and ask questions whenever you need assistance.
We’re Here to Help
We’re excited to offer an easy way for customers to self‑serve help content directly within the VersaPay system.
We look forward to chatting with you!