In Versapay, your supplier is responsible for creating and directly maintaining your account and invoice information. This includes details such as invoices, payment methods, account status, and any associated updates. Versapay provides visibility into this information, allowing you to view invoice history, payment methods, and account details. However, Versapay cannot override or change supplier-maintained information.

If your account or invoice information is incorrect or missing, you must contact your supplier directly. Only the supplier has the authority to make corrections or updates to your account details. Versapay cannot modify this information.

If your account access is disabled, you will need to reach out to your supplier to enable it. Suppliers manage user account settings and configurations, including account enablement.

For issues related to verifying new bank account information, contact your supplier. They will coordinate with Versapay if necessary to resolve verification issues.

If you encounter duplicate invoices or incorrect invoice details, your supplier must address these issues. Versapay provides visibility into invoices but cannot correct supplier-managed data.

If scanned invoice PDFs are missing or contain incorrect details, contact your supplier to request updates. Suppliers are responsible for managing and updating these documents.

Suppliers are also responsible for applying tax exemption credits to your invoices. If these credits are missing or incorrect, you should contact your supplier to have them applied or corrected.

To request changes or corrections to your account or invoice information:

By understanding the roles of suppliers and Versapay, you can efficiently address any issues with your account or invoice information.